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2017 Mercedes benz GLE350 Unknown Or Other Problems, Complaints and Defects

Issue ID	1457219
Internal NHTSA #	11082217
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	GLE350
Model Year	2017
File date	13/03/18
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	When backing out of my garage at 2 mph i struck a trash receptacle that was located toward the passenger side of the vehicle. The mercedes benz (mb) parktronic sensor did not sound an audible alarm until it was too late to react. Following the incident i tested the audible alarm sensor four times and discovered that the alarm did not sound until the vehicle was 3", 9", 9", and 12" from the trash receptacle. The owner's manual states that the rear corner sensor activates at 32" - but it does not state which type of sensor activates, i. E. Visual (flashing lights) or audible. I brought the vehicle to the dealership to replace a broken tail light cover and test the system. I was informed that the system was working as designed, and that the audible system does not sound until you are extremely close to striking an object. This information is not clearly identified in the owner's manual other than to state that the rear corner sensor activates 32" from an object. Since i rely on the audible sensor and not the flashing lights on the dashboard, the lack of clarity is quite serious. Had there been a child in the driveway and not a trash receptacle, i would have potentially struck the child causing serious injury. At no time was i ever informed of the difference in distances between the visual and audible systems. Further, the owner's manual does not differentiate between visual and audible distances when describing the parktronic sensors. After testing the parktronic system the dealership informed me that everything was operating as designed, yet the dealership did provide a "software update" although i do not know what was updated. I believe the potential for serious injury exists if a driver relies on the audible sensor when backing up the vehicle. Mb dealers should inform all drivers whose vehicles are equipped with the system of this inherent danger.
Vehicle Mileage at Failure	11500
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SPOKANE, WA
VIN pattern	4JGDA5HB5HAXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	2
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTEHC05JX04003374 KNADC125356356158 VF3MCYHZUNS130726 JTFJX02P000031993 1HD1KHC1XMB650755 KMHE241CBFA046805 1XPCP4TX1SD724573 5XYZU3LB9HG406729 KNDJN2A28K7908384 1HD1KEL17FB681480 WAU2GAFC5GN163989 ZFBERFAT4F6A79336

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2017 Mercedes benz GLE350 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2017 Mercedes benz GLE350 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?